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WHO ARE WE?

Empire Hospitality is a housekeeping company, which caters to all aspects of cleaning. We provide labor for all housekeeping duties from room attendants to housemen to public areas as well as carpet and upholstery cleaning.

Empire provides staff both on a casual basis as well as on a outsourcing level, where we have the capacity to manage housekeeping departments and offers tremendous benefits and savings to your hotel. Allowing you to focus on generating increased revenue Empire Hospitality is a vibrant and young company, and most importantly the directors of the company offer 7 days a week hands on approach to all staff and clients. Our passion for excellence in service and delivery, ensure that we always strive to exceed our clients expectations.

HEAD OFFICE

Address: Suite 102/243 Pyrmont Street
Darling Harbour
NSW 2009
Australia
Telephone:
Fax:		 (02) 9571 6811
(02) 9571 6822
Information: Empire Hospitality Australia Pty Ltd
ABN 54 100 485 783

 

CONTACT US

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    What Our Customers Are Saying

    “Empire Hospitality is the best outsourcing company I have ever come across. Any Issues that may arise, they handle promptly, with positive results at the end of the day. The staff members are always well-groomed, very polite and very well trained. The staff members are trained on site and we have a support base where we constantly are upgrading. The staff at Empire is very professional, very supportive and their customer service is excellent”

    “I have a good relationship with the staff and supervisors and they are very professional. We have a very high standard to maintain and if there are any problems or issues, they are addressed promptly and action taken. The staff members are quite flexible and they are good to work with. Empire’s customer service is very good and we have been using them for 10 years now”

    “We liaise closely with the operations manager who has a clear understanding of the delivery and execution of five-star service. This has made a good working relationship and he has been instrumental in helping build our success. He has been very professional and his customer service has been excellent and I enjoy working with them.”

    “We have worked with them for some time now, in fact about ten years. We have found that they are happy to be flexible and they are good at listening to their client’s needs. We look forward to continue dealing with them in the future.”

    “We have basically grown and developed as a business partnership with Empire Hospitality so there is a clear understanding and response by them to our needs.”

    “They go out of their way to help their customers and they help with our various needs at short notice. They have a great team of staff. Very knowledgeable, friendly and professional.”

    “We switched to using Empire over two years ago and we haven’t regretted the decision. The standard of Staff which they supply is very high and we haven’t looked back. They respond quickly to our requests and concerns and their overall customer service is great. Best of all, our costs have gone down.”

    “Empire Hospitality has been supplying us with staff for over 10 years because we continue to find them reliable, flexible and always helpful, particularly in an emergency. More to the point, the staff they provide ensure that our Guest’s expectations of quality service and care are met.”

    “Their consultancy staff took the time and the trouble to understand what we were after and were very attentive to our needs once they had been fully briefed. Their communication and follow up with us was great too. The Staff they placed with us are friendly and flexible and attentive. We are always pleased with their work for us.”

    “They are very quick to respond to any issues and come up with solutions very promptly too, we also have regular meetings to discuss our needs. The staff they select are on the ball and prepared to take ownership for their work.”

    “They are always very prompt to respond to any of my requests and they deal with any issues which arise very quickly indeed, which is a major benefit of their service.”

    “Empire is very professional and are good planners, they liaise with us very well and are very flexible. They react positively to any issues which arise and together we come up with solutions or compromises. We have a very fair and open relationship.”