Our Management Team

With combined experience of 100 years in the hospitality and outsourcing industry, our management team is firmly resolved in providing the best quality housekeeping services to you and your guests.

Darren Sacks


Darren along with his late father Jeffrey Sacks was the founding director of Empire Hospitality Australia which was established in 2001. With over 15 years’ experience in the management of an increasing team of staff, Darren has emphasised high quality standards, a hard work ethic, collaborative management style which has resulted in outstanding levels of service and uncompromising optimal results in addition to a positive company culture. His ongoing training, motivating and counselling techniques have ensured the continual development of staff and retention of satisfied customers. Darren values his client relationships and the company has grown into a thriving business with a healthy portfolio of hotel groups since its inception 15 years ago

Julben Serrano

National Business Development / Operations Manager QLD

Julben started his hospitality career in 1991 within the food and beverage department. From 1996 – 2000 Julben was the manager of the Victoria Quest Apartments in Subiaco WA. From 2000-2003 Julben managed numerous Oaks Hotels in Sydney. From 2003-2007 Julben moved to the Sunshine Coast and managed the Oaks Seaforth Resort, which had 236 strata titled apartments. From 2007-2009 Julben managed both Oaks Charlotte towers and Oaks Aurora in Brisbane with 426 and 478 apartments respectively. From July 2009, Julben joined Empire as our QLD operations manager and business development manager. Julben has been involved in numerous handovers and has a sound ability to implement new procedures and achieve objectives. Julben is hard working and efficient in ensuring all tasks are implemented.

Rodel Dayag

Human Resources / Workplace Health Safety Manager

Rodel started his hospitality career in Food and Beverage at various hotels in Melbourne while completing his degree in Human Resources Management. In 1997 He moved to Sydney to pursue his career in Recruitment and Labour hire, providing staff for hotels, stadiums, racecourses and clubs. In 2000 he worked as Project Manager for a company providing staff for of Sydney Olympics Athletes Services which includes food and beverage staff, drivers, cleaners and athlete’ support staff etc. He joined Empire Hospitality in 2005 as Human Resources Manager. Rodel strongly believes in fostering a positive, happy and healthy environment motivates the staff members in achieving the Company’s goals and believes in leading by example and encourages an open-door policy.

Rashidul Hasan

Operations Manager NSW

Rashidul has been in the hospitality industry for over ten years working in a variety of roles. Having worked part time as a room attendant and house person while completing a Bachelor of Business major in Accounting his attention to detail lead him to become a housekeeping supervisor. Rashidul was later promoted to Operation Manager where he had to deal with the Housekeeping Executive in relation to daily staffing Roster, Weekly inspections and meeting with the Hotel Management to ensure the standards are well maintained. Rashidul later worked as a Night Auditor at a Sydney apartment hotel before transferring to the accounts department. In 2006 Rashidul joined Empire Hospitality, managing major accounts such as The Star and Sheraton on the Park among others.

Dipak Dhakal

Operations Manager NSW

Dipak has been working in housekeeping for more than 10 years now as housekeeping Supervisor in Rydges World Square (3 years) Shangri-La hotel (1 Year) and, Assistant Executive housekeeper in Frasers Sydney, Executive Housekeeper at Stamford Grand North Ryde and more recently as Executive Housekeeper at Amora Jamison Hotel Sydney. Dipak is an experienced problem solver and is very good with clients and customers alike.

Nipuna Dananjaya

Operations Manager Victoria

A career hospitality professional, Nipuna has dedicated more than 10 years in the hospitality Industry. From being a room attendant, house person, public area cleaner, supervisor, shift leader, team leader at various hotels that include the Oaks Hotels & Resorts to the Mantra Group. More recently to the Executive Housekeeper at the Sebel & Sebel Residences Melbourne Docklands. As Operations Manager Victoria, Nipuna offers his hands-on knowledge and expertise to ensure our Company’s operations work more effectively, ensure our clients’ needs and expectations are met, and our employees are well-trained, well-informed and working efficiently.

Flor Roberts

Operations Manager Queensland

Flor has nearly 20 years of experience working in the hospitality industry. From being a Room Attendant & Supervisor in Hilton Brisbane to Cashier & Room Service at Rydges South Bank to Room Service Captain at Carlton Crest to Housekeeping Supervisor at Marriott Brisbane, then Housekeeping Manager at Felix & Charlotte Towers for Oaks Hotels & Resorts. More recently as Executive Housekeeper at Stamford Plaza Brisbane & Mantra on Edward.

Roshan Thilakarathna

Operations Manager Victoria

Roshan has accumulated more than 8 years in the hospitality Industry. From starting as a Room Attendant at the Four Seasons London, Supervisor at the Metropolitan London, 2IC Sheraton Melbourne, Housekeeping Manager at Four Points by Sheraton Perth & recently Operations Manager for WA. He brings a very strong & committed work ethic to ensure that our partnerships with our clients are always the focus.

Lorna Farooq

Operations Manager Western Australia

Lorna has over 20 years of experience working in the hospitality industry. Starting her career as a Turndown Supervisor at Fancourt George, Site Manager for Protea Group in Wilderness, Operations Manager responsible for 7 Hotels, 2 Shopping Malls & 2 Hospitals. Site Manager for Pinnacle Point Beach Golf & Beach Resort, HACCAP Manager for 2 Bakeries with over 250 staff. Relocated to Australia in 2012 where she performed the role of Executive Housekeeper for 5 years. Then Executive Housekeeper for Crown Towers Perth & recently returned as Operation Manager WA & Executive Housekeeper for the Four Points by Sheraton Perth.